Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order, simply email us at order@thcvapedubai.com with your desired product. Make the payment through one of the available cryptocurrencies (USDT TRC20 or ETH ERC20). After payment, send us the receipt screenshot along with your delivery location.
2. What payment methods do you accept?
We accept cryptocurrency payments only. Currently, we accept:
• USDT TRC20
• ETH ERC20
3. How do I track my order?
We provide live tracking via the rider’s GPS. You will receive tracking information once your order is dispatched, allowing you to monitor the delivery in real-time.
4. How long does delivery take?
Delivery is fast and efficient. You can expect your order to be delivered within 2 hours from the time of payment confirmation.
5. Can I change or cancel my order after payment?
Once an order is confirmed and payment is made, we cannot modify or cancel it. If you need to make changes, please contact us immediately, and we will try our best to accommodate your request before the order is processed.
6. What is your refund policy?
If you are not satisfied with your purchase, we offer a refund process. To initiate a refund:
• Contact us within 24 hours of receiving your order.
• Ensure the product is undamaged and in its original condition.
• Drop the product off at the designated pickup location and send us a picture.
• Once the product is picked up and verified, we will issue a refund to your original payment method in the same cryptocurrency.
7. Are the products tested for quality?
Yes, all our products undergo rigorous testing for quality and potency to ensure they meet the highest standards.
8. Is it legal to buy THC vapes in Dubai?
THC products are tightly regulated in the UAE. We strongly recommend checking local regulations and ensuring compliance with the laws before purchasing. Always stay informed about any changes in legal status.
9. What if I receive a damaged product?
If you receive a damaged product, contact us immediately with a photo of the damage. We will work with you to resolve the issue and, if applicable, process a refund or replacement.
10. Can I order THC vapes from outside Dubai?
Currently, we only provide delivery within Dubai. If you are located outside Dubai, please contact us for specific arrangements.
11. How do I know if my order has been shipped?
Once your order has been processed, we will send you a confirmation email with shipping details. You can track the delivery via the rider’s GPS.
If you have any further questions, feel free to contact us at order@thcvapedubai.com. We’re happy to assist you!